"A customer is the most important person on our premises.
Mahatma Gandhi (18691948)
"The customer may not always be right, but the customer is always the customer."
Mike Wills (1946) - Managing the Training Process
"I trust a good deal to common fame, as we all must. If a man has good corn, or wood, or boards, or pigs, to sell, or can make better chairs or knives, crucibles, or church organs, than anybody else, you will find a broad, hard-beaten road to his house, though it be in the woods."
Ralph Waldo Emerson (18031882)